CANCELLATION POLICY

Welcome to https://thebarbershopinc.com website. As a smaller Barber shop, our personal and professional income is based solely upon the Barber services provided to you, our clients. Every member of the team works hard to ensure we provide world class experience. In return our expectation is that you the client, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by (collectively, “Services”) (“Authorized Customers”). As efficiently and effective as possible given the limited amount of available appointments per week.

LATE ARRIVALS

Thanks to our clients, barbers are often booked back to back. So to ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. To insure optimum service, we recommend you arrive ten minutes prior to your appointment time. Arriving on time for your scheduled appointment insures the proper time necessary for us to comfortably complete your services. If you do arrive late your service may need to be modified or rescheduled. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, after the 10 minutes is up you will be marked as a No-Show. This is to make sure to not inconvenient others who have scheduled an appointment and who are on time! We will have the right to refuse services if policies are not followed!

CANCELLATIONS

At least a 3 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointment as necessary. Failure to call will result in a NO-SHOW! For any cancellation less than 3 hours, the client will be charged $25 of the missed service.If you fail to call to cancel your appointment full payment of your prior scheduled appointment will be due before you are able to continue any future services. if it continues to happen you will loose your online privileges of booking an appointment and become strictly walk-in, if a spot is available. There will be no guarantee and we reserve the right to refuse future services to the client.These policies will be enforced due to high volume of Clientele.

NO SHOWS

Failure to completely show up for a scheduled appointment will result in a $30 no-show fee. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.

REFUND POLICY

THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. 

We do not issue refunds on services. However, should you have any questions or concerns about the service you have received in the barbershop, please notify the barbershop within two days of your service. If you are not satisfied with the work performed, we require that you return to the barbershop so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the barber who performed the initial service, adjustments are made available to you at no cost only within the two day of the initial service.

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